Starting on August 18, 2025, my.Ductmate will be shut down and replaced by DeMI, our new e-commerce portal and customer service resource.

In 2024, we launched a beta version of DeMI, and it is now being made available to all customers. All current my.Ductmate users have been previously notified to set up DeMI accounts before the shutdown date to ensure no information is lost in the process.

Haven’t signed up for DeMI yet? Sign up now at ductmate.com/demi-request.

The DeMI portal has been specifically designed to meet your business needs, providing 24/7 customer service and support.  Here, you’ll have access to the following features and more:

Quotes & Order Inquiry

Generate your own quotes and submit orders directly into our system, or view quotes and orders created by our Customer Service team

Price Lists

View items and their corresponding unit net prices

Invoices

Receive instant access to a list view of recent invoices

Order Search Options

Quickly search for ordered items by date in weekly increments, item number, or open order items

Shipments

Search for shipments by carrier, purchase order number, order or invoice number, shipment date, or invoice date, as well as obtain tracking information

Accounts Receivable Summary

View an aging summary of payables

Credit Memo Inquiry

View your list of recent credits and their status